Accessibility Statement

Our Commitment

WaitWell is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to achieve these goals.

This accessibility statement applies to the WaitWell mobile application and website. We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards where applicable.

Accessibility Features

Mobile App

The WaitWell iOS app includes the following accessibility features:

• VoiceOver Support: Full VoiceOver compatibility for users with visual impairments
• Dynamic Type: Support for iOS Dynamic Type, allowing users to adjust text size to their preference
• High Contrast: Support for iOS accessibility settings including increased contrast and reduced transparency
• Color Blindness: Color choices designed to be distinguishable for users with color vision deficiencies
• Haptic Feedback: Tactile feedback for important interactions
• Large Touch Targets: Interactive elements are sized appropriately for easy tapping

Website

Our website includes:

• Semantic HTML structure for screen reader compatibility
• Keyboard navigation support
• Alt text for images
• Sufficient color contrast ratios
• Responsive design that works on various screen sizes
• Skip to main content link for keyboard users

Known Limitations

While we strive to ensure accessibility, we are aware that some parts of the app may not be fully accessible. We are working to address these issues:

• Some map visualizations may be challenging for users with visual impairments - we provide text-based alternatives where possible
• Route navigation relies on visual cues - we are working to enhance audio and haptic feedback
• Some third-party content may not meet accessibility standards

Feedback and Reporting Issues

We welcome feedback on the accessibility of WaitWell. If you encounter accessibility barriers, please contact us:

• Email: accessibility@waitwell.app
• In-App: Use the feedback feature within the app

When contacting us, please include:

• Description of the accessibility issue
• The page or feature where you encountered the issue
• Your device and operating system version
• Any assistive technology you are using

We aim to respond to accessibility feedback within 5 business days.

Ongoing Improvements

We are committed to continuously improving the accessibility of WaitWell. Our development process includes:

• Regular accessibility audits and testing
• User testing with people with disabilities
• Training for our development team on accessibility best practices
• Following WCAG guidelines in our design and development process

Third-Party Content

WaitWell may include third-party content or links to external websites. We are not responsible for the accessibility of third-party content. If you encounter accessibility issues with third-party content, please contact the provider directly.

Enforcement Procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you are not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contact Us

For questions or concerns about accessibility, please contact us:

Email: accessibility@waitwell.app
Address: NHS Innovation, Sheffield, UK