Cookie Policy

1. What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website or use a mobile application. They are widely used to make websites and apps work more efficiently and to provide information to the owners of the site or app.

This Cookie Policy explains how WaitWell uses cookies and similar technologies on our website and in our mobile application.

2. How We Use Cookies

WaitWell uses cookies and similar technologies for the following purposes:

2.1 Essential Cookies

These cookies are necessary for the website and app to function properly. They enable core functionality such as security, network management, and accessibility. You cannot opt out of these cookies as they are essential for the service to work.

• Session management
• Security and authentication
• Load balancing

2.2 Analytics Cookies

These cookies help us understand how visitors interact with our website and app by collecting and reporting information anonymously. This helps us improve our services.

• Page views and navigation patterns
• Feature usage statistics
• Performance monitoring

2.3 Functional Cookies

These cookies enable enhanced functionality and personalization. They may be set by us or by third-party providers whose services we use.

• User preferences (theme, language settings)
• Remembering your settings
• Improving user experience

3. Third-Party Cookies

Some cookies are placed by third-party services that appear on our pages. We use the following third-party services:

• Firebase: For backend services and analytics (Google)
• Google Maps: For map and route services

These third parties may use cookies to collect information about your online activities across different websites. We do not control these third-party cookies. Please refer to the privacy policies of these third parties for more information.

4. Mobile App

Our mobile app may use similar technologies to cookies, such as:

• Local storage for caching route data and preferences
• Device identifiers for analytics and app functionality
• Location data (with your permission) for route navigation

These technologies are used to provide app functionality and improve your experience. You can control location permissions through your device settings.

5. Managing Cookies

5.1 Website

Most web browsers allow you to control cookies through their settings. You can set your browser to refuse cookies or to alert you when cookies are being sent. However, if you disable cookies, some parts of our website may not function properly.

To manage cookies in your browser:

• Chrome: Settings → Privacy and security → Cookies and other site data
• Firefox: Options → Privacy & Security → Cookies and Site Data
• Safari: Preferences → Privacy → Cookies and website data
• Edge: Settings → Cookies and site permissions

5.2 Mobile App

For the mobile app, you can manage permissions and data through your device settings:

• iOS: Settings → WaitWell → Permissions and Data
• You can also delete and reinstall the app to clear stored data

6. Your Rights

Under UK data protection law, you have the right to:

• Be informed about the use of cookies
• Give or withdraw consent for non-essential cookies
• Access information about cookies used
• Request deletion of cookie data

7. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date.

8. Contact Us

If you have questions about our use of cookies, please contact us:

Email: privacy@waitwell.app
Address: NHS Innovation, Sheffield, UK